wj9 Privacy Policy

wj9 collects personal information that is necessary to provide you with a safe, secure, and compliant gambling service. The categories of information we may collect include:

• Identity Data: Full name, date of birth, and a copy of a government-issued identification document (e.g., National ID card, passport) required for age and identity verification;
• Contact Data: Email address, mobile phone number, and residential address (city, district, Bangladesh division);
• Financial Data: Payment method details associated with bKash, Nagad, Rocket, Upay, Visa, or Mastercard transactions, including mobile wallet numbers and transaction references. wj9 does not store full card numbers or mobile banking PINs;
• Account Data: Username, encrypted password, account preferences, login history, session timestamps (Bangladesh Standard Time, UTC+6), and responsible gaming settings;
• Transaction Data: Deposit and withdrawal records, bet history, bonus redemption history, and account balance history, all denominated in Bangladeshi Taka (BDT);
• Technical Data: IP address, device type, operating system, browser version, and approximate geolocation derived from your IP address;
• Usage Data: Pages visited, games played, session duration, click patterns, and interaction logs used for platform improvement and fraud detection;
• Communications Data: Records of any correspondence you send to wj9, including support tickets and email exchanges.

We do not knowingly collect personal data from individuals under the age of 21. If we become aware that a person under 21 has provided personal data to us, we will delete that information as quickly as practicable and close the associated account.

wj9 uses personal data for the following purposes, each of which has a defined lawful basis:

wj9 will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent or establishing a separate lawful basis.

wj9 does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your data only in the following limited circumstances:

• Payment Processors: We share transaction-related data with payment service providers (bKash, Nagad, Rocket, Upay, Visa, Mastercard) solely to process your deposits and withdrawals. These providers are bound by their own data protection policies and applicable financial regulations;
• Game Technology Providers: Certified third-party game studios (including Evolution Gaming, Pragmatic Play, Ezugi, Microgaming, NetEnt, Spribe) may receive anonymised session identifiers to deliver their game content. They do not receive your full identity or financial data;
• Identity Verification Services: We may share identity documents with accredited verification partners to fulfil our age and KYC (Know Your Customer) obligations;
• Legal and Regulatory Authorities: wj9 will disclose personal data to law enforcement, financial intelligence units, or other competent authorities when required to do so by applicable law, court order, or legitimate regulatory request;
• Business Transfers: In the event of a merger, acquisition, or sale of substantially all of wj9's assets, personal data may be transferred to the acquiring entity, provided that the acquiring entity agrees to honour this Policy or a materially equivalent standard of protection.

All third parties who receive personal data from wj9 are required to implement appropriate technical and organisational security measures and to process data only for the specified lawful purpose.

All personal data collected by wj9 is stored on secured servers. We implement the following technical and organisational safeguards:

• SSL/TLS Encryption: All data in transit between your device and the wj9 Platform is encrypted using industry-standard TLS protocols;
• Encrypted Storage: Sensitive data at rest, including identity documents and financial records, is encrypted using AES-256 or equivalent standards;
• Access Controls: Access to personal data is restricted to authorised personnel on a strict need-to-know basis. Access logs are maintained and reviewed;
• Password Security: Account passwords are stored as salted cryptographic hashes — wj9 personnel cannot read your password in plain text;
• Security Monitoring: The Platform is monitored continuously for suspicious activity, intrusion attempts, and data anomalies;
• Incident Response: In the event of a personal data breach that poses a risk to your rights, wj9 will notify affected users and relevant authorities within a reasonable timeframe in accordance with applicable obligations.

While we take every reasonable precaution to protect your data, no method of transmission over the internet or method of electronic storage is completely secure. You are responsible for keeping your wj9 login credentials confidential and for notifying us immediately at [email protected] if you suspect any unauthorised access to your account.

wj9 uses cookies and similar tracking technologies to operate and improve the Platform. The categories of cookies we use include:

• Strictly Necessary Cookies: Required for the Platform to function correctly, including session management and security tokens. These cannot be disabled without impairing core functionality;
• Performance Cookies: Used to collect anonymised analytics data about how players navigate the Platform, which pages are most visited, and where errors occur. This data informs Platform improvements;
• Functional Cookies: Store your preferences such as language settings, preferred payment methods, and game history for a more personalised experience;
• Marketing Cookies: Used only where you have given consent, to deliver relevant promotional communications about wj9 bonuses and game launches.

You may manage cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of parts of the Platform. Strictly necessary cookies cannot be disabled as they are essential for the Platform to operate securely.

wj9 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. Our general retention periods are as follows:

• Account and Identity Data: Retained for the duration of your account and for a minimum of five years following account closure, to comply with anti-money laundering and record-keeping obligations;
• Financial and Transaction Records: Retained for a minimum of five years following the date of the transaction;
• Communications Data: Support correspondence is retained for three years from the date of last contact;
• Technical and Usage Data: Retained for up to 24 months for analytics and fraud prevention purposes, after which it is anonymised or deleted.

When personal data is no longer required, wj9 will securely delete or irreversibly anonymise it in accordance with our internal data disposal procedures.

As a wj9 player, you have the following rights in relation to your personal data. To exercise any of these rights, contact us at [email protected]:

• Right of Access: You may request a copy of the personal data wj9 holds about you;
• Right to Rectification: You may request correction of any inaccurate or incomplete personal data;
• Right to Erasure: You may request deletion of your personal data, subject to our legal retention obligations;
• Right to Restrict Processing: You may request that we limit the processing of your personal data in certain circumstances;
• Right to Data Portability: You may request a structured, commonly used, machine-readable copy of the personal data you have provided to wj9;
• Right to Object: You may object to processing of your personal data carried out on the basis of legitimate interests, including profiling for marketing purposes;
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out prior to withdrawal.

wj9 will respond to all valid data rights requests within 30 calendar days of receipt. We may request proof of identity before processing a request to protect your data from unauthorised access.

The wj9 Platform may contain references to third-party payment providers and game studios. wj9 is not responsible for the privacy practices of any third party. We encourage you to review the privacy policies of any third-party services you access in connection with your use of the Platform, particularly those of your payment provider (bKash, Nagad, Rocket, Upay) as their data handling practices are governed independently.

The wj9 Platform is strictly intended for adults aged 21 years and above. We do not knowingly collect personal data from individuals below this age threshold. wj9 employs age verification procedures at account registration and reserves the right to request documentary evidence of age at any time. If you believe a minor has registered an account on the Platform, please notify us immediately at [email protected] so that we may investigate and, if confirmed, close the account and return any deposited funds.

wj9 reserves the right to update or amend this Privacy Policy at any time. Material changes will be communicated to registered users via email or by a prominent notice on the Platform, with a revised "Last updated" date appearing at the top of the Policy. Your continued use of the Platform following the effective date of any amendment constitutes your acceptance of the revised Policy. We encourage you to review this page periodically to stay informed about how we protect your information.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way wj9 handles your personal data, please contact our support team:

• Email: [email protected] (plain text — not a clickable link)
• Response Time: We aim to respond to all privacy-related enquiries within 5 business days.

For general account queries, game questions, or payment support, please also use the same email address. Our team operates in Bangladesh Standard Time (BST, UTC+6) and is available seven days a week.